I'm still having problems with my subscription

Have no worries. Your subscription will not get lost. For any questions concerning your personal ZenMate account or subscription, please get in touch with ZenMate Support directly. 
We encourage you to provide a clear description of any difficulties encountered as this will avoid any unnecessary back and forth e-mails and will result in a speedy resolution.  

If you experience problems with your paid ZenMate subscription, please include the payment confirmation that you received in your email. These details will help us to investigate your problem and fix it as soon as possible.
For your security, handing out information about an account is not possible unless reaching out to us is made from the email address of the account in question. Therefore, please make sure to reach us directly from the address which you use for your ZenMate account. We'll be able to help you.

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For any immediate questions or concerns, feel free to always reach out to our Support Department. You can do so by submitting a request. 

The ZenMate Team