When will my ZenMate subscription become active ?

When trying to buy a ZenMate subscription but the purchase is not completed, please follow the guideline below:

1. Take into consideration that purchases are accepted almost immediately but purchasing from overseas or by omitting information when inputting your payment information through the payment portal - can result in delays with the purchase being accepted or not going through at all. 
2. Ensure your billing information is up to date or does not contain any typos or missing information.
3. Make sure that your bank/PayPal account is active or make sure there is sufficient balance in your bank/PayPal account or in your credit card account.
   
4. If the problem persists, contact support by submitting a request. Please email us directly using the email address associated with your ZenMate account and have ready the below information: 

• Payment method tried;
• Which plan was chosen;
• Screenshots of any error message you received;
• All the documentation that was provided to you with the purchase attempt;

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For any immediate questions or concerns, feel free to always reach out to our Support Department. You can do so by submitting a request. 

The ZenMate Team