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Articles
Recent activity by Zenmate Author-
The ZenMate VPN app for my phone/tablet doesn't work/connect. What should I do?
In this article, you will find the first 5 troubleshooting steps for your ZenMate Mobile App for your iOS and Android device. Check if you are experiencing general internet connectivity issues. ...
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I have troubles playing videos on Amazon Instant Video / Prime.
Pages like Amazon may use the Silverlight Player by default. Unfortunately, this player conflicts with the ZenMate extension because the Silverlight Player is an external program which uses its own...
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My IDM - Internet Download Manager - doesn’t recognize downloads anymore, why?
Please note that this issue only affects ZenMate VPN browser extension and not the desktop clients. For more info about the desktop clients, please visit: Getting started with ZenMate VPN for Windo...
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I want to use site specific ZenMate settings. How does Smart Locations work?
As a Premium or Ultimate user you will get the browser extension feature Smart Locations, which acts as a 'Whitelist', allowing you to have ZenMate automatically connect to a location when you visi...
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What are the differences between an Ultimate and a free account?
*IMPORTANT As of June 2019, we've decided to only go forward with our ULTIMATE Plan. All our users who previously had the PREMIUM account will notice that they have been upgraded to our ULTIMATE pl...
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How do I remove the ZenMate extension from my browser?
As the browser extension is only installed within the browser itself, you will not find it anywhere else on your computer so it can only be removed from within the browser. To uninstall the ZenMate...
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Getting started with the ZenMate VPN extension for your browser.
The ZenMate VPN service comes in the form of a fast and lightweight browser extension. ZenMate is a 1-click install solution offering instant, hassle-free protection for supported* browsers such as...
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ZenMate in restricted environments
ZenMate in China, Iran and Saudi Arabia We do not publish our applications in certain countries because, unfortunately, we cannot guarantee that the product will work reliably. Please be aware that...
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I can't see the ZenMate icon in my browsers tool-bar.
First of all, please go to the 'Extensions'/'Add-Ons' section of your browser settings and look for ZenMate (see pictures below). For Chrome: For Firefox: If you cannot find ZenMate in the li...
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Can I be sure that no hacker or government agency will get my data?
With ZenMate VPN active, all the data passing through your browser (extension for Chrome, Firefox and Opera) or your device (app for iOS , Android, Windows , OSX or via OpenVPN client) is encrypte...